For example, one of the jobs featured on the platform requires you to troubleshoot customers’ inquiries via Intercom chat. Most remote customer service positions require a computer or laptop and an internet connection. If the position requires you to speak to customers over the phone, then you’ll also need a headset. Companies typically provide you with a VOIP phone if talking on the phone is required. Below are brief job descriptions for remote customer service jobs you can find on FlexJobs.
- Even though some remote customer service roles will dictate a specified schedule to be on the phone or online, much more flexibility is possible with a remote role.
- We’ve listed the freelance marketplaces by best to worst, based on flexibility and payment terms, including whether they generally offer minimum pay when paying by the minute.
- You’ll be called on to research complex issues pertaining to the caller’s health, status, and potential plan options.
- It’s hiring a B2B Telephone Interviewer to survey customers who have used the company’s products and services.
Many companies hiring for customer service opportunities are taking their departments remote in order to save on overhead costs and provide flexibility to workers. The first step in your job search plan is to create your resume. Your resume should have a concise summary, use action verbs, and focus on your accomplishments, versus providing a list of daily tasks. If you’re switching careers, emphasize the transferable skills you’ve gained from previous jobs.
— Use a Reliable Job Board
With FlexJobs, you can find work-from-home customer service jobs or flexible customer service jobs near you. It also offers a comfortable salary without requiring a college degree. By creating a compelling resume, networking, and using a trusted job https://remotemode.net/ board, you can land a remote customer service job and enjoy the freedom flexible work provides. A remote customer service rep proactively reaches out to current and prospective customers with new offers, preemptive solutions, product news, and more.
Working remotely requires a certain skill set on top of the skills needed for customer service roles. These skills and any previous remote work experience should be prominent on your resume and LinkedIn profile. It’s important to demonstrate skills such as good time management, self-motivation, problem-solving, and autonomous working, as these are what is remote customer service essential if you work remotely without a team present. As a Customer Service Representative, you will complete a four week training program to become an expert in our financial hardship programs. After you successfully complete training, you will be responsible for providing superior customer service and a positive experience to our clients.
Customer Service Benefit Advocate – Remote in Greensboro, NC
These safeguards promise you’ll be paid for at least a portion of the time that you’re scheduled to work, even if you are not fully engaged. For instance, the contract might say that you’re paid for “engaged minutes” but that you’d be paid for at least 30 of the 60 minutes in your shift, engaged or not. Freelance customer service representatives, meanwhile, can schedule themselves and work part time.
Once you’ve found a work-from-home job that’s a good fit, browse customer service resume examples to get inspiration for your own resume. It’s also important to have a quiet place to work, like a dedicated home office. Inbound customer service positions handle incoming calls from customers. This type of representative will need to be prepared to help with all types of queries, such as troubleshooting issues, product questions, placing orders, and selling products. Here’s what you should know about customer service jobs, skills, salary, and more.
We don’t know how to behave in the office anymore, bosses say. The solution? Charm school
Banks and financial companies often hire for these roles, and may require knowledge of banking and credit cards. An enablement content specialist works behind the scenes to provide customer service employees with the resources needed to create delightful customer experiences. They generate value during every interaction by ensuring team members are equipped with the skills and tools required to do so. These employees are excellent team players and understand how to support their teammates to produce positive customer engagement.
